RETENTION

The Call Center provides compelling retention resolution services via inbound retention or outbound retention. 

​

For inbound retention, clients can seamlessly transfer any potential contract canceling customer to one of our highly skilled representatives. Upon transfer, representatives will use a variety of retention tools and/or special offers to prevent the customer from canceling their services.

​

For outbound retention, The Call Center will contact previously canceled customers or those needing to renew services as identified and provided by the client. Representatives will use a variety of retention tools and/or special offers to retain their business.